BILLING & COLLECTION SUPERVISOR

SUN LIFE FINANCIAL GROUP

Company Description

Join a Fast Growing Team of Sun Life Financial Group!

Sun Life Financial – a leading international financial services
organization, headquartered in Toronto, Canada – and one of the
leading insurers in the Indonesian market - is seeking for people with
talent, integrity, passion, and ambition to be successful to join our
fast growing group of companies. By joining our fast growing group of
companies, you will have a lot of opportunities to grow your career in
the future.

Sun Life Financial Group strives to provide a simulating workplace
environment by recognizing employees' accomplishments, helping them
grow, develop as professionals and giving them tangible encouragement
to advance in their career. We open opportunities for our employees to
work in many project initiatives, which will provide them with
insights of other technical expertise, constructive team work and
results orientation of the people involved in the project.
Furthermore, employees of Sun Life Financial Group will be exposed to
network of people from other countries within the Sun Life Financial's
operation. This will definitely enrich your knowledge of best
practices and expand your horizons.

BILLING & COLLECTION SUPERVISOR Post Date: 03 May 09

JOB SUMMARY :

Responsible for the billing and collections and ensure the proper and
timely reconciliation of payments into the policy admin system.
Performs complicated servicing and processing transactions for
customers with little or no supervision.

ACCOUNTIBILITIES :

Allocates work to the staff and monitors completion of the business
transactions for the following:

*
Processes collections
*
Disbursement processing
*
Handles Enquiries
*
Client record maintenance
*
Reconciliations
*
Account processing

Contributes to the setting of the service pledge and performance
indicators and monitor daily performance against those standards.
Coach and mentor the Collection staff so as to achieve the standard.

Performs control functions such as audit of collections and
provisional receipts, or monitoring of customer interaction.

Handles and resolve complicated/ escalated customer/ agent's
complaints or objection and meet their needs.

Makes recommendations and execute process streamlining and service
improvement initiative.

REQUIREMENTS :

*
University/College graduate with major in business related disciplines
*
3-5 years in Collection with at least 1 year as team leader in
insurance industry
*
Competent knowledge in collection functions

Interested candidate may apply by sending latest CV to

career@sunlife.co.id

Career Level Middle
Qualification Degree
Yr(s) Exp 4 year(s)
Job Category Accounting / Audit / Taxation - Accounting Clerk /
Supervisor, Banking / Finance / Securities - Financial Services,
Banking / Finance / Securities - Others
Job Location DKI Jakarta - Jakarta
Salary Not Specified / Negotiable
Job Type Full Time, Permanent

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