Job Vacancy - Project Technical Coordinator

New Job Vacancy, Please send your letter by email that"s already include in Job Vacancy - Project Technical CoordinatorPosition: Project Technical CoordinatorLocation: Cyberjaya (Malaysia)Job Description1. Provide 'core' SDC services against agreed targets (KPI's)•Ensures that all requests from users for assistance are handledpromptly and effectively; is pro-active to ensure that users makeeffective use of the SDC process available to them.•Accountable for SDC requests/projects screening, classification,preliminary analysis and engage project requestor for further detailedproject information.•Ensure request information meets quality control standards to ensuretask owners for implementation have all required information availablefrom requestors.•Ensure SDC requests/projects are assigned to the respectiveEngineering Team leads within the agreed SLA.•Handling of escalated/urgent requests with business impact justification.•Ensure SDC requests/projects administration controls are in place interms of reporting, billing and repository.•Ensure Quality Assurance for SDC procedure & documentation duringproject/requests closure.2.Develop streamlined designs and configuration to various SDC requests•Provide technical consultancy and support to internal and externalstakeholders on SDC service portfolio.•Demonstrates commitment and ingenuity in expert application ofavailable SDC process to non-standard situations, diagnosingunderlying causes of difficulties, and devising solutions to ensurethat impact on operations is minimized.•For all requests that can not be directly resolved, provides aneffective interface at the highest level between users and serviceproviders; ensures that priority setting and escalation procedures areapplied effectively and that all complaints are responsibly andprofessionally resolved.•Regularly monitors the incident, status and speed of resolution ofenquiry's and problems; is pro-active in devising improvements andrecommending changes to systems, products or services Qualityimprovements/ upgrading.•Act as Subject Matter Expert (SME) for SDC requests/projectsinitiation,business approval process, AT&T Shell Life Cycle ManagementTeam internal approval process, contractual framework, & providenecessary coaching to team members & designers.•Act as Global Closures focal point - including assisting indeveloping process,and arranging to onboard APME team with theprocess, and tracking that all closures activities are done in timelymanner.•Service Quality improvements.•To provide required MI needed to report Dashboard & performance forSDC requests/projects. In addition, to produce quarterly TPA installedbase report to key stakeholders on all TPA connections.•Maintain SDC processes and procedures for any required changes/updates.•Onboard SDC Front Office Team with SDC services, processes,procedures, and tools.Competencies•Candidates with Cisco CCNA certification will have added advantage.Knowledge/experience in:•Switching: (LAN, Fast/Gigabit Ethernet, Spanning Tree Algorithms, etc).•Routing and Relaying (Network Layers): (OSPF, BGP, etc).•Multilayer Security Protocols and Systems: (Firewalls, IPSec,Authentication,etc).•Transport End-to-End and IP packet QoS: (TCP/IP, etc).•Citrix, Windows 2000/2003, or information security background is an advantage.•Strong effective communicator and listener with the ability toexplain complex technical matters to non-technical audiences•Understanding of business processes (service desk) and best practices.•Proven ability to work with customers.•Strong analytical skills and the ability to think outside the box.•Ability to understand business problems and translate them into technicalsolutions.•Dedication to customer satisfaction and service improvement, ensuringexcellent customers experience.•Proven ability to work in a global organization while addressing local issues.•Demonstrated understanding of security principles especially in areaof network perimeter; ability to apply them for specific cases.•Personal behaviors and values that demonstrate the adoption ofService Excellence and that nurture openness, trust, support for allteam members.•Good level of cultural & diversity awareness.•Good interpersonal, written and presentation skills.*Submit your Updated Resume(word document) to vatsala@micom.com.mywith current& expected salary.Please do not hesitate to contact us for further clarifications.Best Regards,ProMicom Services (M) Sdn.BhdTel: 06-632 2020url : www.micom.com.my

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